Inside the KFC Kitchen

I was having my lunch in a quiet corner at KFC when a smiling  staff walked upto me and enquired about my satisfaction level. After hearing my positive views, he smiled again and requested me if I might have time after the lunch for a kitchen tour. KFC had undertaken this tour program recently, I was told. 

"Why not?" I said and continued with my lunch as he walked away, beaming. It was a good idea, I thought, but why did he pick me up for the tour? I had no clue about this.

After I had put my tray in the trash bin, the KFC official walked to me again, and we were off to the kitchen tour. I was given a hair net to wear while inside the kitchen. 
The first impression was that the inside was clean and hygienic, with metallic trays, bins and containers giving the place a sparkling look. 

Joe, my guide, said that there were three sections at KFC. In the back section the 'walk-in chiller' is located, where the action really begins. He opened the chiller door open for me and I could see containers filled with chicken, cut to different consumable sizes. The cooking staff can walk inside the chiller and bring out the required amount of chicken pieces.

To my query about how old  the stuff was, Joe said "Not more than a day old". 

Joe told me about the temperature and other technical matters and showed me a label on the door that showed the stock position and the time they were entered. 

There was a small machine for marinating the chicken flesh, which takes about a couple of hours. In the same back section, a big container was filled with flour of atta and maida. The marinated pieces are coated with the flour here and then taken to the oven. 

There were five or six ovens for deep frying the stuff with control buttons. If you are deep frying chicken nuggets, just push the button assigned to nuggets. Time and heat will be taken care of by the machine. After cooking, the food is transferred to the middle section of the kitchen which has big ovens which will reduce the temperature to the tolerable level. 

I saw the ovens were full of oil and asked Joe as to what oil they used. He brought out a can of some sunflower refined oil, normally used at homes. Though I was satisfied about the quality of oil, I forgot to ask about how many times they used the same oil in the oven for subsequent deep-frying? To my knowledge if  oil is used and reused number of times, it becomes unhealthy.
 
Now comes the front section which is what you see when you place your order and receive your tray. The sales staff take the food from this level to hand over to you. Simple and sweet! Joe said they had a vegetarian section earmarked for  veg dishes with staff and area earmarked in the front section. So no mixing of sacred and the profane at the KFC. 

After the tour Joe thanked me profusely and asked me to write a feedback. (Modern business is running on testimonials).

It seems Joe had picked up the right person for the tour, because I not only wrote my feedback in his register, I also wrote it up for you here.