The Power of Humble Work: Lessons from OYO’s CEO and Beyond

 

Ritesh Agarwal, the founder and CEO of OYO, a unicorn startup with a global footprint, recently made headlines for an unexpected reason: he revealed that he had cleaned the toilets of some hotel rooms. While this might seem like a trivial act, Agarwal’s gesture carries profound significance. His intention, as he explained, was to inspire his team and emphasise the importance of humility and hands-on involvement in every aspect of the business. This act is not just a leadership lesson but a reminder of the enduring value of doing one’s own work, no matter how menial it may seem. Agarwal’s actions echo the philosophy of Mahatma Gandhi, who believed in the dignity of labour and often performed tasks like cleaning toilets himself, even when living in communal settings. Gandhi saw such work as a means of breaking down societal hierarchies and fostering equality. Similarly, in Japan, young students are tasked with cleaning their schools, instilling in them a sense of responsibility and respect for all forms of work. These practices are not just about cleanliness; they are about building character and dismantling the stigma attached to so-called “lowly” jobs. 

In developed countries, the economic reality often forces even well-to-do individuals to perform tasks like assembling furniture, cleaning their homes, or carrying groceries. This self-reliance is a necessity, given the high cost of labour. However, in countries like India, where labour is affordable and domestic help is common, such tasks are often outsourced. While this provides employment opportunities, it also perpetuates a culture where certain jobs are seen as beneath one’s dignity. Agarwal’s act challenges this mindset, reminding us that no work is inherently inferior and that engaging in such tasks can foster empathy and respect for those who perform them daily. 

The key lies in striking a balance. While outsourcing labour can support livelihoods, it is equally important to cultivate a culture where everyone, regardless of their social or economic status, values and participates in all forms of work. Agarwal’s example is a call to action for leaders and individuals alike: to lead by example, to embrace humility, and to recognise the dignity in every task. In doing so, we not only uplift ourselves but also create a more equitable and compassionate society. 

Moreover, such acts of humility can bridge gaps between leaders and their teams, fostering a sense of unity and shared purpose. When leaders roll up their sleeves and engage in tasks often deemed “beneath” them, it sends a powerful message: that every role, no matter how small, contributes to the larger mission. This ethos, if embraced widely, can transform workplaces and societies, making them more inclusive and respectful of all forms of labour.